» I want to report an accident, what do I do? ▾
There a few options to report an accident, but its important that you ensure it is safe to do so first and that you have as much information about the accident as possible. The two main options are to call the accident helpline and chose option 1 or option 2. Calling the helpline option is best if you need immediate support and help, like accident recovery. Alternatively, if the accident isn't urgent and you don't have time to call the helpline and want a call back at a more convenient time, you to report the claim on the online reporting form. The helpline will then call you back during office hours to clarify the details and to advise you of your options. Once we have spoken to you and the helpline team understand you needs more clearly they will report the accident to your insurer for either information purposes (if you don't want on claim on your insurance) or if you are going to utilise your own insurance, we will endeavour to hot transfer you to your insurer so you can report the claim. Plus the helpline will email your the claim summary to your insurer.
